The day we receive your watch, we notify you that it has arrived safely. We'll then take it through the next steps for processing, photographing, and categorizing the diagnosis. The repair estimate takes anywhere from two to four days from the time your watch arrives. Before we can provide you with the estimate, we may need to reach out to external partners for certain watch parts. This can add some time to the estimation process. The moment we have all the answers, we dispatch a formal estimate to your email, with a follow up phone call if requested.

The truth is, there’s no blanket answer to this question. While some procedures like a battery replacement can be turned around in 1-2 days, others like for instance a century old pocket watch are intricate and require delicate progression which could take months. As a result, the duration your watch stays during the repair depends on the issues affecting the timepiece. Additionally, other factors may influence how long your watch stays. One of these is externally sourced parts may delay or differ in the specification. At all points, we strive to provide you with speedy and customized repair services.

We will guarantee the Overhaul service or Movement service for 24 months under our limited repair warranty. This warranty covers all the parts installed and the work performed at the time of service. Please refer to our warranty page for additional information.

Most of our online customers want to ensure their watches arrive at us safely. To achieve this, we encourage you to package your watch carefully. Please do not send the watch box as it will not be returned.

 Additionally, to ensure your watch is safe at all times, we recommend you insure the package against any damage or loss. After carefully wrapping your package, you can send the watch through different service providers such as UPS, FEDEX or US Postal Service. Ideally, any carrier that requires a signature as proof of delivery will do.

Together with the watch, accompany the package with our service order form. Alternatively, you can send a detailed letter outlining the issues you're facing with your piece. Remember to include your contact information, including name, phone number, physical address, and email.

Upon receipt of the package, our professionals will scan the watch. Here, they'll also confirm or adjust the provided quotation. After examining, we'll contact you for the final approval before we can commence working on the watch. No work is done on the timepiece prior to your consent and authorization.  

Once your repair is complete, we will email you an invoice with a link to pay by credit card or paypal, you can also call us at 818-428-1282 to provide payment. Payment can be made by Visa, MasterCard, Discover, American Express or personal check.

Absolutely, Please include a letter detailing the problem that you're experiencing with the watch, along with complete contact information (name, address, telephone, numbers, e-mail). Do not hesitate to contact us if in doubt regarding special shipping instructions. 

Should you wish to decline the estimate, you are only responsible for return shipping, which is based on UPS Ground insured residential rates.

Watches, like most of man's ingenious inventions, require regular maintenance efforts. Whether you have a mechanical or quartz watch, regular maintenance will ensure long service. Your watch operates by transmitting power through the wheel train and onto the hands that tell time. Over time, the wheels rub together, creating friction and gritting. To prevent this from happening, a special lubricant is applied. After a while, the lubricant wears off, leaving room for gritting and friction. At this point, you'll likely have to run complete maintenance services on the watch. When this occurs, a complete maintenance is recommended. Manufacturers typically recommend a movement overhaul every five to six years.

Most medium and high-end watches are water resistant. This feature is achieved by fitting seals all around the major parts of the watch case. Additionally, waterproof watches include a series of interconnected gaskets and a customized crown to prevent water and moisture penetration. To maintain the waterproof feature in your watch, you'll need to have it checked regularly. While most of these parts are relatively durable, they are susceptible to wear and tear. That means regular watch check-ins are highly advised to keep your watch running at optimum capacity.

After water resistance inspection, all the worn-out parts should be replaced with authentic parts. Moreover, after each inspection, the watch should be tested to ensure the repairs are working.

Failure of water resistance maintenance efforts can lead your watch to run slower or cease indefinitely. To avoid such inconveniences, intermittent maintenance practices are highly recommended.

Yes, excelwatchrepair.com is open Monday – Friday 10am-5pm PST. Call anytime with any questions you may have and our customer service representatives would be happy to assist you. Our number is: 818-428-1282

Yes, Excelwatchrepair.com certified Master Watch Technicians can repair and service all brands of timepieces and provide restoration services to family heirlooms.