2 Yr Warranty on Watch Overhauls 2 Year Warranty on Watch Repair Overhauls / FREE SHIPPING on watch Band orders over $50 (US ONLY)

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HOW IT WORKS

How it works

SHIP US YOUR WATCH
We recommend using a courier service that provides a tracking number and optional insurance.
WE EVALUATE
Our certified watchmakers will evaluate your watch and provide you with a Free repair estimate
WE REPAIR & RETURN
Once you approve the quote, experienced watchmakers will repair and return your watch

Here's a detailed overview of how we work

1.) Fill out the simple service request form and include it with your watch by mail to Excel Watch Repair Center’s secure location.

2.) Once your watch is received, it’s placed in a scratch-resistant shop pack. Your customer information, watch model, watch images, serial number and a full condition report are recorded.

3.) Experienced watchmakers perform a complete diagnosis. You are contacted via email or phone approximately 2-4 business days after receipt of your timepiece with a detailed estimate for your review. No service will be done without a customer’s approval of the estimate. 

4.) We Begin repair on your timepiece and the watch goes through quality control procedures by the watchmaker and our customer service professionals. 

5.) When the watch is ready, we will contact you via telephone or email which will include a link so you can make a credit card payment. You will be emailed a tracking number once it has shipped.  

Packing & mailing your watch in for service

1.) You may type in the service request form directly, print and include specific information about the problem with your watch. 

2.) Pack your watch securely using padded wrapping materials in a sturdy box sealed with tape. For security, please do not use the gift box your watch came in, as it may be damaged in shipping or in handling, and original packaging will not be returned.

3.) Ship via UPS, FedEx, USPS or registered mail. Remember to insure the watch for its full replacement value and note your tracking number.

Send to: EWR 17145 Ventura Blvd. Suite A Encino, CA 91316

NOTE: For the safety of your watch, please use the initials EWR on the package. DO NOT put the word “Watch” on the outside of the package.

CERTIFIED
TECHNICIANS

40+ YEARS
OF EXPERIENCE

FREE ESTIMATES
PROMPT STATUS UPDATES

2 YEAR WARRANTY
OVERHAUL SERVICE

5

GET YOUR FREE ESTIMATE

What are customers saying

Devon L

I just received my Omega watch yesterday, you guys did a wonderful job-it looks like new again. I will be recommending you to al my friends, I am a very happy customer. Thanks again!

Dan K.

I received my Breitling in the mail last week. I couldn't be more pleased with the results. It's absolutely beautiful. Thank you for all the extra effort you took to make sure it was in perfect working condition before you returned it. Im very pleased with the final results.

Jerry H.

I just received my Rolex watch that you repaired. I could not be happier. I commend you on your wonderful and professional customer service. Excel Watch repair is prompt and it's work is excellent. Thank you.

Mark M.

We are VERY pleased with the work done. The watch was/is very sentimental to both my husband and I. We had been told by 3 different jewelers that it was beyond repair and that they would not work on it. Job well done!

Sue S.

It's too bad we didn't take before and after pictures because my watch is absolutely stunning! I can't believe it's the same watch but it looks as beautiful as the day I got it - 25 years ago from my parents on Christmas Day. Thank you EWR!

Steve K.

Everyone at Excel Watch Repair: I received my watches yesterday and they're great. Thank you all for making this process very easy. I will recommend your services and definitely use you again. Have a good weekend.